The Buyer places an order for goods via the www.kamalaaskin.lv online store (hereinafter – the Website), indicating the type and quantity of the goods to be purchased The Buyer has the option to pay for the Products by using the payment tools embedded on the Website or by paying the corresponding invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically, and is valid without a signature.

The Seller shall ensure the delivery of the Goods within 7 working days after the payment for the Goods has been received.

The Buyer may exercise the right of withdrawal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Goods within 14 calendar days from the moment of receipt of the Goods by sending a free-form withdrawal letter to the Seller at the email address info@kamalaaskin.lv, indicating the object of the return, the order number, and the date. The Buyer is obliged to return the Product to the Seller within 7 days after sending the letter of withdrawal. All expenses incurred in connection with sending the Products back to the Seller shall be borne by the Buyer. The Seller shall return the money for the Products to the Buyer by transferring it to the bank account indicated by the Buyer (without delivery costs) within 2 working days after receiving the returned products. Refunds are made using the same means of payment that the Customer used in the transaction.

Part 6 of Section 12 of the Consumer Rights Protection Law of the Republic of Latvia stipulates that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”. The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the Product is damaged, by careless handling of the Product during use or by not following the instructions in the manual, if the product’s original packaging is lost or if its packaging is damaged.

In case of receiving damaged goods, the Buyer must photograph the damaged item and send the photo to the Seller’s email address: info@kamalaaskin.lv, specifying the order number After the receival of confirmation, the damaged Product can be sent back to the Seller for exchange.

The Buyer is obliged to keep the documents (receipts or electronic order receipts) regarding the receipt of the Product.

For more detailed information regarding the right of withdrawal, the Buyer can refer to: www.ptac.gov.lv

When placing an order and by entering the necessary information, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Seller can accept the Buyer’s order and deliver the Goods in accordance with the legislative requirements of the Republic of Latvia. By entering information, the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the specified e-mail address.

The Buyer and the Seller shall attempt to resolve all disputes arising in connection with the performance, interpretation, or termination of the Agreement through mutual negotiations.

If, in case no agreement is reached, the dispute is referred to the Court in accordance with the legislation of the Republic of Latvia.

The consumer may also contact the Consumer Rights Protection Centre (PTAC): www.ptac.gov.lv

The Online Dispute Resolution (ODR) platform established by the European Commission is available here: https://ec.europa.eu/consumers/odr. The Seller’s email address for dispute resolution: info@kamalaaskin.lv

The Seller is not responsible for the content of other websites to which or from which the website links lead, and is in no way responsible for checking or evaluating other such websites, nor does it in any way guarantee the truthfulness of the offers of other such websites.

The Buyer confirms that they are a legally capable natural or legal person who, via the internet, purchases the products offered on the Website, uses the information available on the Website, or utilizes other services offered/provided through this Website. Minor natural persons between the ages of 14 and 18 may use the services of the Website only with the permission of a parent or guardian, except in cases where they have their own income.

The products available on the Website are intended solely for personal use. The Buyer may not sell or resell them to others. Products sold on the website – cosmetic products – are not food products and are not edible.

The Seller reserves the right to unilaterally amend and supplement the terms of the Agreement at any time, as well as cancel or revoke any rights granted by this Agreement. When the Buyer makes a purchase on the Website, the terms of the Agreement are applied in the version that is valid at the time of ordering the Goods, therefore the Buyer must familiarize himself with the terms of the Agreement each time he makes a purchase.